Nevada State Bank — I’m Very Disappointed. I selected Nevada State Financial institution as a result of A) it was near me and B) I all the time attempt to help native establishments. They closed the department closest to me, however since I hadn’t had any issues to that time, I stayed with them and made the longer trek, despite the fact that I thought of altering to a better one. This might show to be a pricey mistake. Usually I’ve a reasonably good deal with on my funds, however this previous summer season, attributable to a sequence of occasions, I had much less cash than ordinary in my account, however nonetheless calculated I had sufficient till I acquired again to city. A pair weeks after getting again, I went to make a deposit, and my steadiness was lower than my deposit by a number of hundred {dollars}. Greatly surprised, I requested the teller why. She made a response about X, Y, Z that I didn’t actually perceive, so I requested to talk to somebody. Because it seems, an officer was within the financial institution, so he printed it out and walked me by it. Seems I had been repeatedly hit with Inadequate Funds and different numerous expenses. I had not acquired *any* notification of this, and informed him as such. He replied that they despatched one thing within the mail, which I’m positive they did, however I by no means acquired it, and had no data. There was no different try to contact me – not by telephone or electronic mail, each of which they’d on file. I identified to him that I had not come into make a deposit, I nonetheless wouldn’t have identified, and it may have been hundreds of {dollars}. He shrugged indifferently and mentioned there was nothing they might do about it. Just a few weeks later, after weighing every part, I went into shut my account. Oh wait, there have been *extra* charges I needed to pay earlier than I may shut my account. As soon as once more, the teller couldn’t clarify it clearly, so once more, I requested to talk to somebody. This time, I acquired a better up within the financial institution, who walked me by. I reiterated my story, declaring the lack of expertise and notification, and the potential even greater price. Once more, the impression was that they merely didn’t care (although within the greater up’s protection, they had been rather more nice to cope with than the earlier officer, who gave the impression to be irritated to need to cope with me). I closed out my account, and ended up going to a department of a nationwide financial institution that was the closest to me. Fully totally different expertise – heat, participating, full of data even at opening (I’ll evaluate them as soon as I’ve extra expertise). Backside line: While Nevada State Financial institution is native, this department a minimum of clearly doesn’t care in any respect about their patrons, and blithely shrug off ideas for enchancment. I informed each folks they need to have automated textual content and electronic mail notifications for these circumstances, reasonably than depend on snail mail these days. Their response was I wanted to arrange on-line banking. Clearly, my ideas weren’t taken critically and even thought of (the reply was fast). However I suppose that will impression their capacity to rack up cash from charges. I’ve to say, I’m very disenchanted. I’ve banked with quite a lot of locations in my numerous residences across the US and world. By no means I’ve had a state of affairs like this, or been handled so indifferently. In no way can I like to recommend somebody financial institution with NSB. I’m simply glad I occurred to search out out concerning the state of affairs earlier than it harm me much more financially, and harm it did.

Nevada State Financial institution
nsbank.com
(702) 706-9500