To whom it may concern,

I had an appointment at biolife McDonough, Ga at 4:25 on Friday, November 5th. I arrived at 4:35 due to heavy traffic and had to wait until 4:40 before anyone checked me in . At this time they told me I missed the 10 minute grace period and that they could not see me even though I was there within the 10 min period. There was no line. I explained to the manager that I had driven from 45 minutes away.
I also had an appointment on 11/3/21 at 4:25. I had to wait in my car for over 30 min. They called people that came in after me to come in before me. At 5:45 I was still waiting in line to donate so I had to leave.
I feel that the workers at this center do not value my time.

Thanks you,
Kelly Adamson