I signed up a 24 months cobtract with zone fitness, pretorius street December 2018 to December 2020 thats 24 months..in june 2020 i requested cancellation by email stating that they should cancel my contract at the end of the contract term which to my knowledge its End december 2020, i did not say immediately or with immediate effect in the email ..they responded about covid 19 free access and they did not explain that because of covid they will be extending the contract after expiry by a month or two..they did not cancel it..they instead said i must pay R281.00 for cancellation.For what i don’t know, until i was harrassed by phone calls from lawyers and that there is court order, they will garnish my account for R600_+. I am not happy, i am so disappointed. I don’t know if my email was misread or its a way of putting clients into depts. When i requested cancellation i specifically said end of december 2020 which to my knowledge was end of my contract.. thus responses from her i have never received at that time that’s why there is no response from me..only in january when i reversed payment then they cook up things…why would she ask me again if i want to cancel at the end of the contract when i requested so?why must they extend my contract by 3 months without them notifying me? without my consent? Did i cause covid? Did i ask for them to do the suspension on my behalf?Now putting my credit reputation in the negative. Attached find trailing emails..and her responses
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