Today (April 14, 2021), I went to BJs located in Capitol Heights, MD. I have mobility issues. Inside this store their were 6 mobility wheelchair carts in the front of the store and all were out of order. The customer representative at the door politely told me that these carts were out of order and the 3 that were working were currently being used. I could not believe this! Why would a store have 6 inoperable mobility wheelchair carts sitting at the front of the store. I was so disgusted that I didn’t bother to ask what the problem was with all of these chairs. I suspected that none of them were charged. Shame on management for failing to look after their customers that need this service.
The least they could do is remove the inoperable chairs from the front of the store and place the working chairs up front that are ready for use. It would have been a different experience if the customer rep told me that all the available chairs are in use. But to see 6 inoperable chairs sitting at the front of the store is simply inexcusable. I wonder how this is in keeping with the intent of the ADA act, I had to cut my shopping very short because I cannot walk far distances or stand for long periods. I was really disappointed. Unfortunately, it makes one feel that the quality of service and care for the customer is based on major clientele patronizing the store. Yet, I can go to the BJs in Bowie, MD and find a totally different atmosphere which has a different major clientele patronizing its store. It’s sad.