On the evening of September 28th 2021 I came in to donate plasma. I have been to Biolife many times and have never had an issue. I took a lot of time to decide if I wanted to write this complaint.
Here is what happened:
The phlebotomist (dark skin lady, wearing a hijab) (my guess is that she was new, I had never seen her before) full forced stabbed me with the needle which completely missed my vein. I watched her do this and was surprised by what just happened as it seemed very intentional. She did not say a word, and no apology just dirty looks and just walked away to let someone “fix it” in which they fished for my vein. A couple seconds later my arm started to swell up like a balloon. They removed the needle and put on a Band-Aid. I was told I could continue or go home. I decided to go home as I was in pain and uncomfortable. As I am walking to leave, She forgot to deliver back my saline. The main nurse came over to hook me back up but I did not feel comfortable and wanted to drink Gatorade instead. As I was informing the main nurse/ doctor that I felt uncomfortable, she started raising her voice at me. “That is why I am here, I am a trained professional!” Remind you I was compliant and calm. It has been a week since this happened and it still bothers me, and I have been in a lot of pain. I know that accidents happen. However as I mentioned, it seemed very intentional /targeted / racist. and I am very disappointed that I was treated this way. As a returning customer/client I should never feel uncomfortable like I did. I hope they do not treat any one else this way, and I hope that they can better monitor and train their employees.