On 01-27-2021 I visited the bj’s club in fredericksburg va. I was picking up my daughter birthday cake that I had ordered two weeks prior. She had to have a jojo siwa cake. When I got there they couldn’t find it they then found my paperwork and said no one checked the drawer and didn’t make my cake. Why? You’re a bakery how do you forget to make a cake? I was told if I could give them an hour they would quickly make it. I didn’t have an hour I was having a party for my daughter and still had to pick my kids up from daycare. She then said give us 30 min. I asked if I picked a cake out the premade case could they put the jojo image on it would that make it faster. She said yes and thanked me for such a good idea. I stayed in the bakery area the whole time browsing. Waited about 30 min went back over to check and was told well we can’t get the imagine to print so now i’m beyond irritated. The whole time I was waiting not one word was mentioned to me about the image not printing not one word. I asked what if I pick a different jojo image she tried that I waited another 10-15 mins and still no cake. Now it’s to the point my daughter will be late for her own party and I still have to get the kids from daycare. So I just needed to go. I was beyond upset cause as a mother when you promise your 6 year old daughter a jojo cake for her birthday she knows she’ll get it. I asked the woman to just write happy birthday camara on the cake cause I had to go. I’ve now been waiting well over an hour. She hands it to me and says yeah sorry I don’t know why they didn’t make it. Sorry but that sorry didn’t help me and I refused people lacking on their jobs to ruin my baby girls birthday. So I went to walmart and paid an additional $13 for jojo decorations for my daughters cake. So after all I had went thru I paid full price for the cake from bjs and had to buy my own decorations this cake cost me about $30. I have always always order my cakes from bj’s never again will i. I’d rather go to walmart after the way I was treated and the services I received