25 Research Dr.
Westborough, MA 01581
Wednesday, March 24, 2021, my son and I visited BJ’s at 12190 Lake Underhill Rd. Orlando, FL 32825.
Disappointed that the unsweet Leaf Tea that was advertised was no where to be found and/or an employee to ask. The Tropicana Lemonade was as well unavailable.
I went out of my way to shop at BJ’s for these items but nothing would have prepared my son and I for the unprofessional aggressiveness and tone from your employee while we were trying to exit the building.
We walked up to your employee at the exit approximately 6′ from the exit and handed your employee the receipt for the product’s I had just purchased. He walked to the front of our cart, checked a few things. While waiting for your employee to finish acting like he was doing something important, my 27 year old son’s defective mask slid down his face when we attempted to exit. Your employee, still in front of our cart demanded that my son put his mask back on, so he did. Your employee remained in front of our cart. My sons defective mask slid down once again while we were trying to leave. Your employee continued to block our right to travel freely. Your employee got nasty and his voice became violently demanding that my son wear the mask until we were outside the building. Not wanting to start a confrontation, which I’m sure your employee was escalating, we pushed the cart around him and left.
This action by your employee is not acceptable. We felt physically threatened and fearful of your employee.
I demand that the money I spent renewing my membership to be refunded. If you feel the need to prorate, then prorate for the one or two months that I have had my renewed membership.
Suggestion;
Maybe you should have a box of masks at the station by the door. Offer a mask to your customer if their mask has become defective. Then can your customer safely take the 4 steps to exit your wholesale club.
Responses
david goodman Apr 24, 2021 Verified customer
you learn that when you have an appointment that you have confirmed verbally would arrive in a few hours and
that you have checked with a client on a Tuesday April 20 from11 to 3 and you also verbally confirm delivery that morning you honor that commitment. I called in ay 3 pm asking where my delivery was? I was told that the 400 lb pergola hadn’t even left FLORIDA for delivery to N Carolina. So for 4 hours I sat around waiting like a shmuk for four hours haven taken the time off from work and didn’t even get a courtesy phone call advising me that there would be no delivery today, To make things even wore every time I tried calling BJs not only could I not get an American agent/supervisor I was
Placed on hold multiple Tims for over over 50 minutes while some poor agent with broken English representing BJs was unable to find a supervisor.
I was promised a call back in 24 to 72 hours, really, that long to follow up with a client. Which by the way never happened. Ill tell you this, thIs would not have happened at COSTCO.So I waited until Friday April 24th and was still not able tO get thru to an American rep and after being put on hold twice with almost an hour of hold time I gave up. BJs is trying to save some money by using foreign call centers and the lack of service shows. Bjs is a making it almost impossible ti get thru a competent supervisor and the complete lack of service shows. Bjs use of their “white glove delivery service” Metropolitan
Is a completely unprofessional company as well. I spoke with 3 different foreign call center employees with absolutely no way of getting in touch with a supervisor other than telling me someone would get back to me in 24 to 72 hours. Is the what the new service is ? No management to speak with and maybe someone gets back to you in 2 to 3 dayS, GREAT JOB BJS I I WLL BE CANCELLING MY MEMBERSHIP AND OF COURSE YOU CAN KEEP YOUR 24 TO 72 HOUR $1100.00 PERGULA.
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