I bought a steamer February 18 2021. I decided to return it and I went to the store today February 28 to do it, with the item and the receipt. When I walked into the store nobody was at the entrance so, I went directly to Customer Service and made the line. The first question that the lady asked me was if someone at the entrance said something to me and I said no. She walked out of the counter and then she came back saying that they needed to check the cameras. How embarrassed was that for me because your were trying to say that I stole that. However, I asked how long I had to wait and she said 5 minutes. I wait and wait for more than 10 minutes and I asked again and then she said that the person that checks the cameras was busy. So, I got more upset and I told her that they can keep the item because I didn’t want to wait more, not only for the time, but because of how embarrassed I felt. I walked out and I asked for the Manager and I told her what happened, but she only said that I needed to wait more because they need to check the cameras. I can’t believe how they can treat a Customer like that. This isn’t the first time that I have returned something in a store, but it was the first time that they made me feel like a thief. That is not the way to treat a Customer.

Monica Acosta
Member #[protected]
email: [protected]@yahoo.es
Phone # [protected]