25/09/21 – date of incident
+[protected] – client number
On this date I dyed my hair using the Nice’n easy BLACK hair dye. After showering I noticed that my grey hairs – instead of turning black and giving my healthy, voluminous hair had now turned a copper colour and was falling out as I ran my fingers through my hair. As a customer who has been using Clairol Nice’n Easy for more than ten years I was very disappointed with this result. I purchased this SEALED box dye believing that I was buying the same thing I had been buying for years and to now be faced with the embarrassment of going to work with this appearance has devastated me. I would like to know how this packaging error occurred and how it made it to the shelves of Woolworths in Plumpton to be sold to unknowing customers. I demand a replacement product with the Clairol Nice’n Easy box dye in 2 Black.