I bought the black root touch up. I tried the product twice. The first time I followed the instructions to leave the application for ten minutes. Afterwards, it just grayed my gray area, never took the color in. The second time, I continued did not follow the instructions and left the application on or 25 minutes. It did the same exact thing as the first time. I am request my money back of $9.97 plus tax. I would not recommend this product to anyone. Arleen DeJesus. email: [protected]@yahoo.com.