PayTM Fastag — Vehicle Class Mismatch Deductions. On 11/9/2021 at round 11:50 am I acquired a textual content message from Paytm that my automobile truck 2 axle has been up to date to three axle and shortly after that as I handed via a toll plaza the quantity deducted was for 3 axle. I raised a criticism in the identical matter however they didn’t reply. Then I known as on their helpline no. and the manager raised one other criticism. On the identical day I handed via 3 toll plazas from jammu in direction of Srinagar and everytime additional quantity was deducted from my pockets. Everytime I raised a criticism, they advised me to add the screenshot of deduction and RC copy of the automobile. Which I did however virtually after 20 hours there’s nonetheless no decision to my complaints. The chief has given me a interval of 20 days, kindly assist me as I’ve to go via toll plazas day by day so in 20 days this may create a chaos for me. Paytm shouldn’t be serving to in any approach. They’re simply involuntarily updating automobile from decrease to greater class with out being advised and any prior discover. This can be a clear case of fraud. A automobiles registration could be modified from non-public to business or vice versa, however it may’t be modified from 2 axle to three axle or extra.
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