Horrible customer support!!!! I’m within the strategy of making an attempt to cancel an NYTimes on-line subscription. I referred to as their service quantity they usually have had me on maintain for an hour and 20 minutes – and counting. It says my placement within the Qu is twelfth in line, then slowly goes down to 10 after which jumps again as much as twelfth Over and over. Now it’s saying I’m 14th in line! I’ve tried to contact them with their on-line service and no assist there both. They make it inconceivable to moderately finish your subscription. This needs to be one thing you possibly can do your self mechanically by way of your on-line account. Sadly, this habits makes me distrust the “venerable” NY Occasions. As I’m penning this (regardless of my qu place at 14) a girl took my name. She heard me out about desirous to cancel my subscription and put me on maintain once more!!! Happily, the wait was not too lengthy this time. So FINALLY after over an hour and a half on-line, A person named ***** canceled the subscription. I’ll miss the high-quality reporting, however I cannot return to an NYT subscription any time quickly as a result of they’ve horrible customer support!

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