Upward Home Solutions — Buyer beware. I bought a house from Upward House Options (henceforth UHS) somewhat over six months in the past. This overview will present that this firm, particularly Tim, Andy, and Rick, are lazy, incompetent liars, and maybe worst of all, criminals. I had checked out a few UHS’s properties previous to coming into a contract with them and was typically impressed with their type and designs. A lot in order that I entered into contract with them on a home earlier than it was ever even completed. In hindsight, this was a mistake and might be the rationale why the contractors have been so lazy. They knew that they had a purchaser and their aim was to get finished as shortly as doable, slicing a number of corners, even when they may very well be harmful. This nevertheless, is just not a viable excuse. The home was unfinished once I closed on it. A giant problem I knew heading into it’s the truth that the home windows weren’t planning to get replaced. I used to be informed by Tim in writing that they have been going to be restored to make sure performance. Nonetheless, many of the home windows have been troublesome to open and nonetheless had damaged sash cords. All of this was found throughout the inspection and a walkthrough finished with Andy. Tim stated they’d not do any additional work to the home windows. They did provide a credit score for bringing in my very own restorer. Nonetheless, this credit score was based mostly on an estimate offered to them by the restorer wherein they solely allowed him to take a look at 4 of the sixteen home windows. After I introduced him in after closing on the home, he found that every one the home windows have been restored improperly, which restricted their operation. There have been nonetheless giant gaps within the wooden and obstructions on the glass. The few home windows that have been re-glazed by the contractors have been finished poorly and the glazing is already beginning to wear down. Sash and pulley home windows have typically been finished that very same approach for the reason that Civil Battle, however for some cause, UHS thought they might change that. Per the restorer, that they had no clue what they have been doing and it reveals. There was additionally a difficulty with the massive window in my front room. Previous to closing, Rick had boasted that that they had bought it capable of open. Nonetheless, they went forward and caulked it shut. After I went to have it repaired, my restorer stated that extra items of wooden had been added to it and thus the weights could be thrown out of stability and subsequently it could not be capable of perform appropriately. One of many sash cords had additionally fallen out of the pulley so now it stays caulked shut. One other massive problem is the storage that was constructed by UHS. I couldn’t use it for the primary month after closing, as a result of the truth that the storage door initially put in was not authorized per the Certificates of Appropriateness by the Historic Sources Fee. They might not present electrical to the storage (which was required per the contract) till they bought a brand new door, which took a month. Seems, the rationale they didn’t simply wire the storage to the present door and simply change it out, is as a result of they have been by no means going to acquire the mandatory allow for the electrical. It is a direct violation of the Constructing Code and unlawful. After I requested Andy about it, he stated “most individuals don’t even get permits to construct the storage” and they might not be acquiring one. Tim has acknowledged on this web site, in response to a grievance, that they purchase all the mandatory permits after they do work. That is simply one other lie. I’ve since discovered that this can be a widespread incidence among the many homes that UHS does. Many they’ve finished, particularly ones I do know Rick particularly labored on, do not need all of their permits. Additionally they didn’t paint the trim across the exterior of the storage though they did on different, comparable garages within the space and as was required per the COA. The storage is just not the one place that had code violations. The ceiling mild in one of many loos didn’t have a junction field put in and was simply hanging on the drywall. I spoke with somebody from town’s electrical allow workplace they usually stated that it was a violation. After I informed Andy about it, he as soon as once more refused to have it mounted. Since that discovery, I’ve additionally discovered that the electrical wire to the vary hood was simply taped collectively contained in the wall with no junction field. It’s unknown whether or not the opposite fixtures don’t have junction packing containers however judging by the standard of labor finished by UHS, the probabilities are excessive. That, together with uninspected electrical strains operating underground to the storage, presents potential hazards to anybody inside the dwelling. However UHS will do nothing to treatment it. Together with these points, there was lacking drywall, lacking paint, and lacking trim. The flooring have been improperly put in and transfer when stepped on in some areas. Some areas the place this happens have been mounted however as an alternative of doing it correctly, UHS simply nailed by the face of the board. The tile within the grasp lavatory is uneven (not as a result of subfloor being uneven) and a pair tiles additionally transfer when stepped on, which in flip cracks the grout. I had one tile changed by Rick that did this and it nonetheless strikes. The carpet has areas the place it’s unfastened and has giant gaps alongside the steps in some spots. I used to be informed that the siding over the place a window was lined could be cleaned up however this by no means occurred. Two of the Ikea lavatory vanities have items that have been put in backwards though it’s explicitly proven within the instruction handbook the proper approach to put it collectively. Now, onto the basement. It solely began having water intrusion points once I entered into contract for the home and mysteriously not at any level earlier than then based on the property disclosure. UHS was gracious sufficient to have a French drain put in on one facet of the property on the advice from a basement contractor however it nonetheless flooded a shortly after that. I wound up having to have one facet of the sidewalk torn out and the underground downspouts changed. Rick had poured a brand new part of the sidewalk on high of a tree root that led to being tilted towards the home. He couldn’t be bothered to chop the basis and take away it. I spoke with the house owners of the home subsequent door (whose property the tree stump was on) they usually have been by no means requested if UHS may take away the basis. This was undoubtedly one of many components within the water intrusion. The set up of the French drain was within the contract and was accomplished. Repairs to the flashing on the roof have been additionally within the contract however not accomplished till over three months after closing. This was solely after I had repeatedly informed Andy that it nonetheless wasn’t finished. The primary individual he introduced out was solely given directions to “nail it down and caulk the holes.” To not repair it appropriately. That individual couldn’t do a lot with it so I informed Tim that I used to be bringing in my very own firm to handle it and they might be answerable for protecting the associated fee. It was solely then that UHS despatched a roofer to do it appropriately (though it nonetheless isn’t absolutely accomplished. The roofer nonetheless wants to exchange a pair shingles that have been broken by the painters that did the outside of the home. He stated he would return when it was hotter with the intention to keep away from ripping extra shingles than essential making an attempt to take away only a couple). Plenty of extra bills that wouldn’t have occurred if a reliable firm had finished the work. I’ve spoken with different buyers within the space they usually agree that UHS are lazy and incompetent. I solely want that I had recognized that earlier than shopping for a home from them. Prior to buying a house, I actually hope individuals will do their analysis in order that they know the actual high quality of labor that this legal operation, Upward House Options, does. Purchaser beware.

Upward House Options
78 W Olentangy St
Powell, OH 43065-8714
upwardhomes.web
(614) 705-0866