I have been a member since 2019 at Willowbridge Zone Fitness Gym. Due to medical reasons I canceled my membership at their advise. The consultant who dealt with my query was Heinrich from accounts at Willowbridge. I was informed to pay the outstanding amount due which R400 as my account must be zero. I paid it, and was promised a paid up letter. The ordeal transpired in 2020.I received a paid letter in 2021. I submitted to the collecting company. They said the letter is not a legitimate letter as no manager signed it.Still waiting on a paid up letter.